TERMS OF SERVICE
SERVICE AND WEBSITE TERMS & CONDITIONS (“AGREEMENT”)
The following is the Agreement entered into between you and us regarding use of http://moving-storage-services.com and Services purchased through or from us.
The terms “we”, “us”, “our”, “Moving Storage Services” and “Move Quick” refer to Moving Services llc, a Florida limited liability company, and/or our subsidiaries and/or related business entities;
“Service” means packing materials/supplies, personnel for packing, loading, unloading, furniture movement, equipment, transportation, loss/damage valuation and related services (e.g. appliance connection and disconnection, assembly/disassembly, etc.).;
“Reservation” refers to a scheduled Service (above) for one or more locations. For the purpose of this Agreement, a Reservation is defined as any Service that requires a deposit. A Reservation is required for each scheduled Service, and multiple Reservations may be made depending on your unique needs. Each individual reservation will have its own package minimum price and require a deposit; each Reservation will also be assigned a unique Reservation number;
“Website” refers to http://moving-storage-services.com/ or other domain names owned by Moving Services llc;
The term “you” refers to: (i) you individually, (ii) any other person for whom you are legally authorized to act, and (iii) any other person who is legally authorized to act for you, in connection with movement and/or storage of your household goods and personal effects (“goods”);
“Supplier” refers to any supplier of Service that is engaged by us on your behalf to provide Service, in connection with movement and/or storage of your goods;
Basic Estimate Price” refers to Service you purchase through us which is billed per cf.
“Processing Fee”: charges for all administrative cost associated with your move and are required to provide Service. Each Moving Service has a minimum Processing charge of $49.99.
“Deposit” refers to the amount billed by Moving Services llc for Services prior to your move date. The Deposit is subtracted from your Total Estimate.
“Minimum Rate” refers to the total price for a Move. Minimum Charge. The Minimum is 200 cf/ 1400 lbs
“Balance Due” refers to the remaining amount owed by You after the Deposit amount. The Balance Due is broken into two payments. One payment is made on pick up and the last payable on site at the completion of Services.
“Additional Services” refers to materials or Services in addition to the Estimated Price. Example as unforeseen shuttle fees.
The term “days” means calendar days unless otherwise noted.
“Business days” means days between and including Monday to Friday and do not include public holidays and weekends.
“HHG” means household goods.
“Carrier” means the company that will transport an individual shipper’s household goods.
“Broker” refers to a properly licensed interstate broker, such as Moving Services llc, is not a motor carrier and will not transport an individual shipper’s household goods, but will coordinate and arrange for the transportation of household goods by The United States Department Of Transportation US DOT/ FMCSA authorized motor carrier, whose charges will be determined by it’s published tariff.
Except as noted otherwise, the following general Service Rules apply to our Moving Service:
Service Scheduling: Service should be scheduled as far in advance as possible, preferably no less than (5) Days from your Service date. All requested dates for Service are subject to Service availability. We and Suppliers will exercise good faith efforts to meet requested dates for Service, and in the event that Service is unavailable on a requested date, make reasonable effort to schedule Service on the next earliest date.
Inventory: Inventory of your HHG will be made at your origin and destination.
Changes to Service Schedules or Requirements: After your Service reservation has been confirmed, you must notify us immediately of any changes in your Service schedule or requirements (e.g. dates, times, locations, truck/unit size, etc). If we or a Carrier incur additional charge(s) because you do not notify us of changes in Service schedule(s) or requirements in sufficient time for us or a Carrier to make corresponding changes in the scheduling or arrangement of Service, you are responsible for payment of any such additional charges.
Cancellations/Reschedules: Cancellation of service and/or requests for rescheduling must comply with our policies. These policies are outlined within this document as well as on our Refund Policy page.
Availability on Service Date(s): You must be available during all Service to view performance and to sign Service documents, or you must: (a) provide us with written authorization to access any premises and/or equipment involved with Service, and (b) waive the requirement for signing Service documents by completing our Authorization Form.
If you are not ready for Service when personnel arrive, You will be granted a 30 minute window that will begin from the arrival time. In the event that your Service cannot be performed you will lose your deposit as well as a $150.00 ‘No Show Fee’ and $50.00 cancellation fee.
Delay: Neither we nor any Carrier we engage will be liable to any extent or in any amount to anyone for loss or damage of any kind including, but not limited to, loss of market, loss of value, loss of use, or consequential damages caused by or resulting any delay in providing Service.
Warranties: You warrant that you possess the legal ability and authority to create a binding legal obligation and the full and unfettered legal right and authority to engage us or a carrier for Service.
NEITHER WE NOR CARRIERS MAKE ANY WARRANTY OF ANY KIND WITH RESPECT TO ANY PRODUCT OR SERVICE THAT WE OR THEY PROVIDE OR ARRANGE, DIRECTLY OR THROUGH OTHER ANOTHER CARRIER, OR TO ANY WEBSITE WE MAINTAIN FOR YOUR USE.
WE AND CARRIER HEREBY EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE.
Assumption of Risk: You assume all risks and liability arising from the operation of equipment and understand that such equipment can cause injury or death to you or others.
Indemnity: Notwithstanding the foregoing, you agree that if we, our owner(s), directors, employees, representatives, affiliates, agents and/or assigns is/are found liable for any damage to you of any kind resulting from any cause in connection with the operation of any website or your use thereof, any request for estimate of Service charges, Service reservation or purchase of Service, or Service performed for you, such liability shall not exceed the total amount of charges collected from you by us.
Limitation of Liability: Service should be scheduled as far in advance as possible, preferably at least five (5) business days in advance of a Service date. All requested dates for Service are subject to Service availability. We and Carriers will exercise good faith efforts to meet requested dates for Service, and in the event that Service is unavailable on a requested date, make reasonable effort to schedule Service on the next earliest date.
Other Insurance: In no event shall we, our owner(s), directors, employees, representatives, affiliates, agents and/or assigns be liable for any damage of any kind in any amount to the extent that such damage is covered by any insurance issued to you or available for you to claim against.
Assignment, Integration, Applicable Law and Titles, Headings and Captions: You may not assign your agreement with us for Service without our express written consent. Your agreement with us for Service consists of various electronic and hardcopy documents, all of which may be executed in counterparts, shall be deemed originals, and, taken together, shall constitute the same and entire agreement between you and us. This agreement is governed by federal law of the United States of America regarding intellectual property and rights, and otherwise by the law of the State of Florida. Titles, heading and captions in this Agreement are provided for convenience only and shall not be used to construe meaning or infer intent.
NEW ORDERS, AVAILABILITY & TRAVEL CHARGES
All new reservations are considered pending until availability, coverage area and travel charges (if applicable) are confirmed by Moving Services llc. Reservations will be considered confirmed when a confirmation email has been sent, you will receive one for each Service.
In the event that your requested Service Date is within (5) Business Days Moving Services llc must confirm availability for your date and time. Should your requested Service Date or time be unavailable you will be notified by phone or email with alternative options. If none of the alternatives are acceptable you will refunded your original deposit minus 15% and the processing fee and your moving details will be disregarded.
Reallocation updated inventory
If a reallocation charge or surcharge is required for your updated inventory, and you have not been previously quoted, you will be notified by phone or email before we process your new deposit. If you do not approve the reallocation charge and/or surcharge you will not be charged and your original deposit will be disregarded.
POLICY DISCLOSURE DOCUMENTS
We require all Customers to sign an agreement between the customer and Moving Services llc before their scheduled service. Our agreement documents bring your attention to our cancellation and reschedule policies and require your signature to confirm acceptance.
Once your deposit has been processed you will receive an email with instructions for how to prepare for your move. For your convenience we offer e-signing technology which will allow you to complete and sign the document electronically using your computer, mobile phone or tablet. We also offer the documents in PDF format if you’d prefer to print, sign and return by fax or email.
IMPORTANT: It is your responsibility to read the agreement documents. MOVING SERVICES LLC REQUIRES THAT THE CUSTOMER MUST FIRST ATTEMPT TO RESOLVE ALL DISPUTES IN WRITING, DIRECTLY WITH US, PRIOR TO INITIALIZING A DISPUTE/REVERSAL WITH THEIR ISSUING CREDIT CARD PROVIDER. THE CUSTOMER MUST PROVIDE WRITTEN DESCRIPTION EVIDENCING ANY AND ALL BREACHES OF THE AGREEMENT DOCUMENTS BY E-MAIL TO US, AT SUPPORT@QUICMOVE-INC.COM. THE CUSTOMER AGREES THAT FAILURE TO PROVIDE WRITTEN DOCUMENTATION CLAIMING THAT THE TERMS AND CONDITIONS WERE NOT ADHERED TO BY MOVING SERVICES LLC FORFEITS THE RIGHT TO DISPUTE THIS CLAIM WITH THEIR ISSUING CARD PROVIDER.A dispute will result in the carriers not being dispatched as scheduled and you will be charged any applicable cancellation fees and no show fees. If you have questions about how to attempt to resolve any disputes you should contact Customer Support at (888) 214-8369 for assistance.
REFUNDS, CANCELLATIONS, RESCHEDULES & FEES
In summary, Moving Services llc has two scheduling related fees: Cancellation and No Show Fee. We will only charge a cancellation fee for a complete cancellation of your move. However, if you are beyond 7 days of your scheduled pick up date you may take advantage of to avoid being charged a fee by simply rescheduling your pick up date. If you must cancel or reschedule your pickup date with short notice (Seven business days or less), we will charge a $150.00 No Show Fee. In the event that your pick up cannot be performed or is denied you will lose your deposit as well as a $150.00 ‘No Show Fee’ and $50.00 cancellation fee.
NOTE: These policies are further outlined in our refund policy.
Cancellation of Service: Cancellation of any Service must be made by notifying Moving Services llc by e-mail at email@example.com or by phone at (888) 214-8369 x 417. All cancellations are subject to a fee of $50.00 per Service, regardless of the amount of notice provided. If you cancel Service with less than 1 Business Day notice before a scheduled Service date, the cancellation fee of $50.00 will be charged in addition to a $150.00 ‘No Show Fee’. For purposes of this provision, any Deposit is considered non-refundable after 72 hours. Cancellations made within 72 hours will be refunded less 15% and the processing fee.
Reschedule Requests: Moving Services llc will make every attempt possible to reschedule your Service for the requested Service Date. Reschedules are based on availability, Moving Services llc makes no guarantee that Service will be available for your requested date until such time that Moving Services llc confirms availability for your request. To inquire about a reschedule date for your Service contact Moving Services llc at (888)-214-8369. There are no fees or charges associated with a reschedule request assuming the request is placed with at least 7 Business Day notice. Reschedule requests received with less than 7 Business Day notice are subject to a $150.00 “No Show Fee”. If Moving Services llc is unable to accommodate your newly requested date you are still subject to the cancellation fees as set forth herein.
Refund Request: All refund request must be made in writing to firstname.lastname@example.org within 72 hours of placing the deposit. After 72 hours your deposit is considered non refundable. All refunds made within 72 hours will be refunded less 15% and the processing fee. The terms and conditions still apply for a reschedule request at the time of rescheduling.
LIABILITY, INJURY & INSURANCE COVERAGE
Moving Services llc will only staff licensed and insured movers to service your move. At our discretion we may staff employees that are directly employed by Moving Services llc or independent moving companies that are approved by Moving Services llc to provide such services. Any independent moving company providing services on behalf of Moving Services llc is contractually obligated to our pricing and policies. All Carriers contracted by Moving Services llc maintain a minimum of $500,000 in commercial liability coverage, although many maintain higher amounts. In addition, independent moving companies may carry additional coverage’s, such as umbrella insurance and Workers’ Compensation, although Moving Services llc does not require these coverage’s. It is important to note that, while Moving Services llc does not require our approved suppliers to carry Workers’ Compensation, many companies do carry it. Regardless, the customer is never responsible for any injury that occurs to the movers while they are performing their normal job duties. If a moving company elects not to carry Workers’ Compensation coverage they are solely responsible for the liability of any injuries to their employees, subcontractors, partners or affiliates that they staff to Moving Services llc moves.
DISPUTES AND RELEASE/WAIVER OF LIABILITY
Moving Services llc provides many Services through the engagement of independent moving companies (carriers). All Carriers are verified by the Moving Services llc Management team and must pass a rigorous approval process to ensure the highest level of quality. Further, all Carriers are contractually obligated to abide by our Estimated Service Charges and Terms. In the event that a dispute or damage claim arises Moving Services llc is considered a neutral venue and we are not responsible for resolving any disputes between you Carrier regarding the Services. All disputes must be resolved between the Customer and the Carrier. Moving Services llc will take all necessary actions to ensure that any dispute or claim is factored into their quality score and that the Carrier responds to your inquiry in a timely manner.
Final payment for the Balance Due plus any Additional Services is a solely between the Customer and the Carrier. Therefore, when and where there are any claims, demands, liabilities, damages or losses incurred as a result of such transaction and/or provision of Services, you, your heirs, successors and assigns, do hereby waive and release Moving Services llc (our officers, directors, agents, parent, subsidiaries, affiliated companies and employees) from any such claims, demands, liabilities, damages or losses.
VALUATION, DAMAGE CLAIMS AND THEFT
Moving Services llc and our Carriers are required by law to provide basic default coverage, referred to as Released Valuation, mandated at $0.60/lb per item. This basic coverage has many exclusions and is only valid while our moving team is at your location. Liability for any damage claim ceases once we depart the location and possession of your items has been transferred back to you. To be considered valid, damage must be reported on the work order prior to our crews departure to be considered valid. Liability for damages ceases upon the departure of the moving team. Customer agrees that under no circumstances is Moving Services llc or the moving team responsible for more than $0.60/lb per item for damages caused directly by their employees, carriers, contractors, licensee’s or affiliates. We reserve the right to verify all claims using any and all reasonable standards for achieving proper verification of claims.
Items, situations and property excluded from Released Valuation:
Items made from or containing particle board or press board.
Boxes, containers or bins packed by the customer.
Furniture, electronics or other household items that are not properly prepared for movement or transit. For example, a flat screen TV that has not been correctly packaged or crated.
Any item for which appropriate padding or protection materials is not available to ensure safe movement.
Pool tables, pianos, tanning beds or high value items that are not properly prepared by the customer and/or a specialty moving company prior to our arrival at the location.
Electronics in non-working condition. Moving Services llc does not verify the working condition of your items before movement and cannot be responsible for inoperable equipment.
Due to the criminal nature of theft claims you must first file a police report with the local authorities, a copy should also be sent to Moving Services llc. Claims cannot be submitted to an insurer without a police report. Moving Services llc has a “zero tolerance” policy regarding theft. Any Carrier who is found guilty of theft while performing Services on behalf of Moving Services llc will be immediately terminated from the Moving Services llc network.
CUSTOMERS OBLIGATION TO VERIFY ACCURACY OF DATA
The Inventory, rates, pricing, policies and availability provided by Moving Services llc to you, the customer, is based on the information you provide to us. It is your obligation to provide honest and accurate information to us.
During both the quoting and scheduling process, Moving Services llc will ask you specific questions to obtain the required information necessary for quoting and scheduling. Specifically, your service zip code, location access conditions, Inventory list, heavy items and residence type and size. The information we provide, such as rates and availability, is based solely on this information. In the event that any of this information changes it is your obligation to notify Moving Services llc of such changes, at which time Moving Services llc will inform you of any necessary modifications to rates or deposit. Additionally, you will receive a confirmation email from Moving Services llc for each pick up rescheduled or Inventory update . The confirmation email will summarize the details of your move, including your contact phone number(s) and service address. Unless otherwise notified, Moving Service llc will presume that all of the information included in your confirmation email is correct and accurate. It is your obligation to notify us if any of the information included in your confirmation email is not correct. In the event that the information contained in your confirmation email is incorrect and such errors prevent us from contacting you or providing services, you are solely responsible for any fees, including our cancellation fee and no show fee as outlined in this Agreement.
Heavy, Bulky Items
Any heavy or bulky items not made known to Moving Services llc during the quoting process will not be serviced by Moving Services llc. It is imperative that you make Moving Services llc aware of any items in excess of 250 pounds, as well as the access conditions associated with these items, during your interaction with Moving Services llc. A list of common bulky items is presented to you during the quoting and booking process, and Moving Services llc will ask you about these items if you contact us by phone. In the event that you do not disclose information about heavy items, or provide inaccurate information, Moving Services llc will not move those items. Additionally, you will be responsible for all fees, including our cancellation and no show fee, in the event that you decide to cancel services due to our refusal to move these items.
Other Customer Restrictions & Requirements
In the event that your specific moving situation has additional restrictions or requirements, such as time limitations or insurance requirements, you must disclose this information to Moving Services llc prior to scheduling service. Specifically, any time limitations due to a live load or unload, time limitations due to a reserved elevator, certificate of insurance requirements by your building or property, or similar restrictions that are necessary to ensure accurate quoting and scheduling. Moving Services llc will work with you to determine availability and pricing in these situations, however, Moving Services llc is not liable for any fees or expenses incurred by you for failing to disclose this information. In the event that you must cancel or reschedule your move as a result of failing to provide Moving Services llc with this information you will be responsible for all fees, including our cancellation and no show fee.
OBLIGATION OF DUE DILIGENCE
During both the quoting and scheduling process Moving Services llc staff will ask questions necessary to ensure compliance with our policies. Your responses to our questions are used in determining what information we provide you with, from rates and recommendations to policy review and advice. Each member of the Moving Services llc staff is trained to identify potential problems during interactions with the customer, this includes identifying and reviewing policies that may be relevant to your reservation(s). While every attempt is made to review relevant policies, it is impossible for Moving Services llc staff to review and discuss every policy with every customer. It is the customers responsibility to complete their Due Diligence during the quoting and reservation process, both by asking necessary questions as well as reading and reviewing information available on our website and in the customer agreement. Due Diligence must be completed prior to making a deposit with Moving Services llc, as a deposit is an acceptance of our Terms and Conditions, policies, procedures and rates. Moving Services llc staff will answer any questions and discuss any policy at the request of the customer.